Remote Office Support – Missouri Residents Only – CS Employment Solutions

Location
Jefferson City, MO 65109

Job Description

Position Overview

C&S has an immediate opening for a full-time Remote Office Support Specialist. This role supports public assistance programs by gathering, reviewing, and processing eligibility information while providing high-quality customer service in a call center environment.

Pay & Schedule

• $17.00/hour
• Training: Monday–Friday, 8:00 AM – 4:30 PM
• Post-training: Monday–Friday, 8:30 AM – 5:00 PM

Key Responsibilities

• Gather, verify, evaluate, and enter social, financial, and medical information into multiple systems
• Maintain accurate, detailed records of participant interactions
• Process inquiries and annual reviews in a timely and compliant manner
• Explain program policies, procedures, and eligibility requirements
• Handle inbound and outbound calls in a call center environment
• Refer participants to appropriate community resources when needed
• Meet or exceed daily performance, accuracy, and quality standards
• Adapt to changing policies and program requirements

Job Requirements

• High School Diploma or equivalent
• Strong customer service and communication skills
• Ability to manage high call volume and multitask effectively
• Experience with data entry, case management, or eligibility programs preferred
• Ability to handle sensitive situations with professionalism (fear, hostility, etc.)
• Basic math and analytical skills for eligibility determinations
• Comfortable using computers and multiple systems

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  Additional Requirements

  • Must reside in Missouri (required – not negotiable)
  • Must reside 50+ miles from Jefferson City, MO
  • Must have a reliable home office setup suitable for remote work 

Salary
$17/hr.

Representative Contact Information
Carrie Russell
Carrie@csemployment.com

Apply online (including resume) and/or at 1731 Southridge Drive, Jefferson City. Questions can be directed to 573-635-9295.