C&S has immediate openings for full-time, remote, temp-to-hire Customer Service Representatives. Must be a Missouri resident and reside more than 45 minutes from Jefferson City.

Salary/hours for Customer Service Representatives: $17/hr.; Monday-Friday 8 a.m.-4:30 p.m. (during 6-8 week training period) and Monday-Friday 8:30 a.m.-5 p.m. (after completing training)

Responsibilities for Customer Service Representatives:

• answer calls from participants regarding initial and continuing eligibility for income maintenance programs related to medical services
• gather, verify, evaluate and enter necessary social, financial and medical information into various applications
• maintain complete and accurate computerized records of participant interactions
• perform a variety of diverse tasks while continuing to maintain currency and accuracy of program requirements
• ensure timely processing of participant inquiries/annual reviews to meet client needs and program mandates
• explains and interprets agency policy, procedures, and rules governing public assistance programs to clients and other individuals
• meet or exceed daily standards for performance, accuracy, customer service, and quality

Requirements for Customer Service Representatives:

• introductory knowledge of mathematics and accounting principles used in the calculation of public assistance benefits
• introductory knowledge of techniques to assess case situations and determine the most appropriate course of action to ensure conformity with established eligibility guidelines
• introductory knowledge of the general provisions, objectives, and philosophy of public assistance programs
• skill in handling client behaviors such as fear, hostility and aggression
• ability to maintain accurate and systematic records, to organize and prioritize the workload to meet assigned timeframes
• ability to adapt to changes in policy, procedures and work assignments
• ability to operate a personal computer and use automated technology to establish and maintain case records
• ability to understand, explain and apply federal and state laws, program policy and procedures
• ability to communicate effectively with applicants, recipients, the general public, and other employees
• exceptional customer service skills.

Apply online (including resume) and/or at 1731 Southridge Drive, Jefferson City. Questions can be directed to 573-635-9295.

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