Hybrid Office Assistant – CS Employment Solutions

Job Responsibilities

• Process incoming Medicaid applications in accordance with program guidelines.

• Gather, verify, evaluate, and enter required social, financial, and medical information to determine eligibility for medical assistance using multiple computer systems.

• Maintain complete, accurate, and timely electronic case records, including documentation of actions taken and education provided to participants.

• Manage a variety of tasks simultaneously while maintaining accuracy and staying current on program requirements and policy changes.

• Ensure timely processing of participant inquiries and annual reviews to meet client needs and program mandates.

• Contact applicants by phone or email to obtain additional information or supporting documentation as needed.

• Explain and interpret agency policies, procedures, and regulations governing public assistance programs to applicants and other stakeholders.

• Refer families, children, adults, and elderly individuals to appropriate community resources or partner agencies when applicable.

• Meet or exceed daily productivity, accuracy, customer service, and quality standards.

• Participate in required training activities and ongoing professional development.

• Perform other related duties as assigned.